FAQs ❓

Email support@codered.lol — we aim to respond within 1 business day — or call 0478 932 101 during Perth business hours, Monday to Friday.

Keyboards ship to Australia, New Zealand, the United States, Canada and the EU — not the United Kingdom for now. Printed merch ships from Printful and reaches more countries, the UK included. Checkout shows what's available for your address, and what it costs.

The keyboards are built and posted from Perth, Western Australia, from components sourced here and overseas. Printed merch ships from Printful's nearest facility, and the catalogue parts — the BOW G68S, the keycap sets and the cables — ship from their own suppliers overseas.

Request changes or cancellations within 12 hours of ordering. After that we've likely started your build. Unused stock items can be returned within 30 days of delivery, but a keyboard built to your colours is made to order and isn't eligible for a change-of-mind return. Faults are always covered, and your Australian Consumer Law rights are not affected either way.

All major cards (Visa, Mastercard, Amex) via Shopify Payments. We also accept Bitcoin, Lightning, and Monero via our self-hosted BTCPay Server.

Keyboards are built to order: one to five business days on the bench, then dispatched. Merch and catalogue parts are dispatched by their supplier. We build and ship Monday to Friday, not on weekends.

A keyboard takes one to five business days to build, then two to seven business days with Australia Post inside Australia, or roughly one to three weeks overseas. Merch and catalogue parts come from suppliers and take two to four weeks to reach Australia. Each product page shows its own estimate, and we'll tell you if something slips.

If your order hasn't arrived within 30 days of the shipping date, you're eligible for a full refund. Contact us at support@codered.lol.

Possibly. Import duties and taxes vary by country and are your responsibility. Check with your local customs office for details — we can't predict or cover these fees.

Email support@codered.lol within 30 days of delivery. Change of mind is fine if the item is unused and in its original condition; you cover the return shipping. Under Australian Consumer Law, faulty goods can always be returned, and we cover return shipping for defective products. No restocking fees either way.

Email support@codered.lol with your order number and photos of the issue. We'll sort it out as quickly as possible.

Refunds are issued to your original payment method within 7–10 business days of approval. Card refunds may take additional time to appear depending on your bank.